Cherryfield House - SerenCroft Care

enquiries@serencroft.com

+44 (0) 203 972 9860

How we help

Cherryfield is a friendly 29 bed care home offering support for older people as well as for young people with physical disabilities. It also offers day service support. Residents benefit from regular activities, social spaces and dedicated personal care.

Get a tour of the home

Facility Features and Amenities

Services

24/7 Care & Support

Personalised Care Approach

Medication Management

Health & Wellness

Caring & Professional Staff

Facilities

Private & Semi-Private Rooms

Fully Furnished Bedrooms

Individual Wetrooms

Private Dining Rooms

Outdoor Gardens

Relaxing & Socialising Lounges

Laundry & Housekeeping

On-site Hair Salon

Cinema

Activities & Recreation

Accessible Facilities

Computer Access & Video Calls

Free WiFi

Easy Access to Local Transport

Nutritional Meals

Cherryfield House has been awarded the following recognitions:

The Outstanding Mental Health Services Provider

The Most Outstanding Boutique Residential Care Home in the UK in 2023

The Care Home Registered Manager (Regional & Specialist Leadership Finalist)

The Quality Assurance Leader Award (GICA Regional Finalist)

The Clinical Nurse Manager (GICA Regional Finalist)

The Equality and Diversity Award (GICA Regional Finalist)

The Rising Star Award (GICA Regional Finalist)

The Social Care Superwoman Award (GICA Regional Finalist)

Our Accommodation

Personalised and Homely Bedrooms.

Our residents are encouraged to personalise their bedrooms so that they feel comfortable, happy and at home. We will provide all the support to ensure your needs are met.

Hear from our team, residents and their families

The best way to understand what life at Cherryfield House is like is to hear from the people who live and visit here every day.

Julie Souter - Cherryfield House Deputy Manager

Margrie Dean - Residents Family Member

Jeanette Nolan - Cherryfield House Resident

Care Technology

Modern technology is helping to transform life in our care homes. Our new Interactive Meet Up tables offer residents the chance to stay connected with loved ones through video calls, enjoy memory games, music, and other tailored activities designed to support wellbeing and independence.

Whether used individually or as part of a group session, the touchscreen table is easy to move, simple to use and fully accessible for all residents.

Video Calling

Stay in touch with family and friends through Skype and other video apps

Games, Music & Film

Enjoy interactive memory games alongside a wide library of music and films to support wellbeing and cognitive health

Your Space, Your Comfort

We want every Resident to feel truly at home, which is why we encourage you to bring personal touches to your bedroom. Whether it’s your favourite armchair, family photos or treasured keepsakes, we’ll help make your space comfortable and familiar.

Many of our single and double rooms, including our spacious suites, look out onto the peaceful private gardens, a lovely view to wake up to each day.
Every room includes a flat screen TV with over 50 channels, a private phone line, WiFi, and a nurse call system for peace of mind. All bathrooms and toilets are fully accessible, with assisted living features and wheelchair-friendly layouts to ensure comfort and independence.

Our Services

Medical Care

Our experienced, devoted team of professionals provide nursing care that is tailored to meet medical needs and individual care preferences.

Our Senior Care Team meets with each new Resident and their family to assess medical needs and to create a bespoke care plan. Resident medical care is overseen and managed by our dedidated team of multi-disciplinary professionals which meet weekly.

Includes:

Weekly GP visits

Hospital specialist visits

Occupational therapists

Physiotherapists

Social Workers

Dieticians Opticians

Chiropodists

Our Palliative and End of Life care prioritises comfort and quality of life by helping to manage pain, provide emotional, spiritual and psychological support. For additional information about our support, please contact us and a member of our care team who will help to address any questions or worries you may have.

Personal Care Assistance

Our care team supports each resident with everyday routines, offering gentle assistance that promotes dignity, independence and comfort.

We take time to understand preferences around hygiene, dressing and mobility, with consistent key workers who build trusted relationships.

Includes:

Assistance with washing and bathing

Dressing and grooming support

Help with mobility and transfers

Continence care

Nail and skincare routines

Oral hygiene

Key worker support

We tailor support to individual routines and work closely with residents and families to ensure care is delivered with sensitivity and respect.

Activities

A full programme of daily activities supports wellbeing, confidence and community. All activities are tailored to resident interests and abilities.

From social groups to gentle movement and creative sessions, our homes are lively places where everyone is encouraged to take part.

Includes:

Arts and crafts

Gardening clubs

Exercise and stretching

Quizzes and games

Music sessions and singalongs

Visiting entertainers

Seasonal events and outings

Residents are always invited to suggest new activities, and we adjust the programme regularly to match their interests and energy levels.

Dining Facilities

We serve freshly prepared meals made with quality seasonal ingredients, in settings that feel sociable and homely.

We work with residents and families to understand food preferences and dietary needs, and offer flexible meal options.

Includes:

Seasonal menus and daily specials

Personalised dietary support

Allergen and texture‑modified options

Social dining areas and private dining

Social Workers

Snacks and hydration throughout the day

Family invitations for shared meals

We believe food is more than nutrition, it’s also comfort, pleasure and connection. Mealtimes are a valued part of daily life in our homes.

Moving In Services

We know moving into care is a big step. That’s why we offer a supported process that helps residents and families feel informed, involved and welcomed from day one.

Our team ensures every arrival is smooth, with tailored help settling in and getting to know the home.

Includes:

Pre‑admission visits and assessments

Help with paperwork and planning

Support with room set‑up

Welcome packs and orientation

Ongoing check‑ins post move‑in

Family guidance and reassurance

We’re here to ease the transition, reduce stress, and help new residents feel at home as quickly and comfortably as possible.

Collaborative Community Engagement

Residents are at the heart of our home communities. We create open, active spaces where people can socialise, contribute and feel connected to others.

We also involve families and local partners to enrich our residents’ daily lives.

Includes:

Resident councils and meetings

Family events and open days

Links with local schools and groups

Volunteer visits

Shared decision‑making on meals and routines

Religious and cultural celebrations

We believe in co-creating each home’s culture and giving residents a voice in how their community is run.

Planning & Support

We support each family through the journey of care, helping you navigate decisions, funding options, and practical planning with clarity and compassion.

Our team are here to talk through your questions at any stage.

Includes:

Initial care consultations

Advice on funding and entitlements

Care plan reviews and updates

Help with legal and medical documentation

One‑to‑one family support

Clear communication and guidance throughout

We aim to be a steady, reassuring partner, offering practical advice and a listening ear whenever you need it.

Resident's family member

The staff at Cherryfield are amazing, very friendly, polite, helpful and always go the extra mile to support my mum's needs. The manager is such a lovely person I've never known one like her! She goes out of her way for her residents and treats the home like her home. She’s very kind, thoughtful, helpful and I feel very relaxed my mum is being cared for by these lovely outgoing people.

Resident's family member

“I feel very happy that my father is at Cherryfields, prior to him living there he was depressed and lonely and our relationship was a stressed one. Now he is happy, we have our father and daughter relationship. My father is very well looked after and said he feels safe and is worry free. The staff are very caring and treat the residents with respect. The manager is amazing and some of the staff excel in their jobs and go the extra mile. A big thank you to the staff and manager for the care and friendship he now has in his later years.”

Resident's family member

“After two very bad experiences my mum moved to Cherryfield house in August 2015. The minute she walked in she was a different person - more the mum we had always known. She couldn't even talk when she arrived but now they can't shut her up! Cherryfield is a lovely warm homely place and all the staffare genuinely happy at their work. We though we have lost our mum but they have given us back the mum we know and love. We can't thank them enough.”

Resident's family member

“Sorry I'm not able to attend today as made prior arrangements but I would like to say thank you for all your support over the last few months dealing with certain situations you have been my rock at Cherryfield and sounding barrier keeping me in good spirits with all your support which I thank you very much xx”

Resident's family member

“I regularly attend Cherry fields Care home to review a service user who is under the care of the CMHT. I often get handovers from Sam re. the service users progress and any concerns she may have. During these conversations it is evident Sam has great empathy for residents in her care who have Mental health conditions, she is insightful and extremely caring and supportive towards this client group. Sam has gone out of her way to ensure the services users environment and bedroom is comfortable and personalised to the patients wishes to ensure she feels comfortable at Cherryfields, and to make it feel like ‘home’. Sam consistently goes above and beyond to support services users individual needs, and clearly works over time to ensure they have a comfortable and fulfilling life at Cherryfields. Sam clearly works in a patient centred manor, and it is evident she see’s the whole person and holistically meets their needs. Sam clearly runs an efficient and warm environment, the staff who work for her always appear cheerful and very helpful! Each time there is a concern Sam will liaise with relevant services and escalate issues accordingly, it is clear Sam is extremely dedicated to her role!”

Resident's family member

“I have worked alongside Sam for many years she is the most generous person that I know cherryfield is her world she strives to make our home the best for all our service users nothing is ever a problem she not only looks after her service users but has been a could councilor towards the majority of the staff she has a lot of empathy and nothing is ever to much trouble for Sam x”

Resident's family member

“I have worked along side for 14 years. I find Sam to compassionate and a caring person. Since working at cherryfields Sam as made a lot of changes in the home making more modern for service uses Sam goes above and beyond for service users she goes shopping for some of them and if anyone runs out of anything Sam makes sure they have got what they need If anybody wants to do something special Sam will arrange it for them Books holiday for them. Also listens to them and helps them resolve any situations or difficulties where she can Sam is easy to approach and you can talk to her about anything and supports her staff with any issues they may have. Sam supported me when my sister was terminally illand when she passed away Which I really appreciated And supports all staff Couldn't ask for a better manager If I had to go in care home I would want a caring efficient person like Sam in charge.”

Resident's family member

“We are a local funeral directors who have worked with Sam for a few years. We call her the ‘Real Life Angel’. That hopefully says it all! The time, effort and care she puts into arranging the funerals of the residents, who sadly don’t have families to do this for them, is astonishing. We’re sure their own families could not do it any better. How fortunate your residents are to have someone like Sam looking out for them. We always say she deserves an award so we really hope she gets one! We deal with many care homes/sheltered housing etc and have never come across anyone as dedicated and caring, which is so obvious in her actions, as Sam is. ”