enquiries@serencroft.com
+44 (0) 203 972 9860
Investments
Get a tour of the home 
A long-standing 50 bed care home with a close-knit atmosphere. Hayes Cottage offers a mix of residential and nursing support with a personal approach and strong links to the local community.
Personalised and Homely Bedrooms.
Our residents are encouraged to personalise their bedrooms so that they feel comfortable, happy and at home. We will provide all the support to ensure your needs are met.
Mandy Atkins - Liason Manager 
Joel Smith - Hayes Cottage Resident 
Sandra Harvey - Residents Family Member 
Modern technology is helping to transform life in our care homes. Our new Interactive Meet Up tables offer residents the chance to stay connected with loved ones through video calls, enjoy memory games, music, and other tailored activities designed to support wellbeing and independence.
Whether used individually or as part of a group session, the touchscreen table is easy to move, simple to use and fully accessible for all residents.
We want every Resident to feel truly at home, which is why we encourage you to bring personal touches to your bedroom. Whether it’s your favourite armchair, family photos or treasured keepsakes, we’ll help make your space comfortable and familiar.
Many of our single and double rooms, including our spacious suites, look out onto the peaceful private gardens, a lovely view to wake up to each day.
Every room includes a flat screen TV with over 50 channels, a private phone line, WiFi, and a nurse call system for peace of mind. All bathrooms and toilets are fully accessible, with assisted living features and wheelchair-friendly layouts to ensure comfort and independence.
Our Services
Medical Care
Our experienced, devoted team of professionals provide nursing care that is tailored to meet medical needs and individual care preferences.
Our Senior Care Team meets with each new Resident and their family to assess medical needs and to create a bespoke care plan. Resident medical care is overseen and managed by our dedidated team of multi-disciplinary professionals which meet weekly.
Weekly GP visits Hospital specialist visits Occupational therapists Physiotherapists Social Workers Dieticians Opticians ChiropodistsOur Palliative and End of Life care prioritises comfort and quality of life by helping to manage pain, provide emotional, spiritual and psychological support. For additional information about our support, please contact us and a member of our care team who will help to address any questions or worries you may have.
Personal Care Assistance
Our care team supports each resident with everyday routines, offering gentle assistance that promotes dignity, independence and comfort.
We take time to understand preferences around hygiene, dressing and mobility, with consistent key workers who build trusted relationships.
Assistance with washing and bathing Dressing and grooming support Help with mobility and transfers Continence care Nail and skincare routines Oral hygiene Key worker supportWe tailor support to individual routines and work closely with residents and families to ensure care is delivered with sensitivity and respect.
Activities
A full programme of daily activities supports wellbeing, confidence and community. All activities are tailored to resident interests and abilities.
From social groups to gentle movement and creative sessions, our homes are lively places where everyone is encouraged to take part.
Arts and crafts Gardening clubs Exercise and stretching Quizzes and games Music sessions and singalongs Visiting entertainers Seasonal events and outingsResidents are always invited to suggest new activities, and we adjust the programme regularly to match their interests and energy levels.
Dining Facilities
We serve freshly prepared meals made with quality seasonal ingredients, in settings that feel sociable and homely.
We work with residents and families to understand food preferences and dietary needs, and offer flexible meal options.
Seasonal menus and daily specials Personalised dietary support Allergen and texture‑modified options Social dining areas and private dining Social Workers Snacks and hydration throughout the day Family invitations for shared mealsWe believe food is more than nutrition, it’s also comfort, pleasure and connection. Mealtimes are a valued part of daily life in our homes.
Moving In Services
We know moving into care is a big step. That’s why we offer a supported process that helps residents and families feel informed, involved and welcomed from day one.
Our team ensures every arrival is smooth, with tailored help settling in and getting to know the home.
Pre‑admission visits and assessments Help with paperwork and planning Support with room set‑up Welcome packs and orientation Ongoing check‑ins post move‑in Family guidance and reassuranceWe’re here to ease the transition, reduce stress, and help new residents feel at home as quickly and comfortably as possible.
Collaborative Community Engagement
Residents are at the heart of our home communities. We create open, active spaces where people can socialise, contribute and feel connected to others.
We also involve families and local partners to enrich our residents’ daily lives.
Resident councils and meetings Family events and open days Links with local schools and groups Volunteer visits Shared decision‑making on meals and routines Religious and cultural celebrationsWe believe in co-creating each home’s culture and giving residents a voice in how their community is run.
Planning & Support
We support each family through the journey of care, helping you navigate decisions, funding options, and practical planning with clarity and compassion.
Our team are here to talk through your questions at any stage.
Initial care consultations Advice on funding and entitlements Care plan reviews and updates Help with legal and medical documentation One‑to‑one family support Clear communication and guidance throughoutWe aim to be a steady, reassuring partner, offering practical advice and a listening ear whenever you need it.
